Returns & Refunds
At Velvet Sin, we take pride in the quality of our handcrafted products.
CHANGE OF MIND:
Due to the nature of our products, we do not accept returns or exchanges for change of mind.
DAMAGED OR INCORRECT ORDERS:
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We’ll work with you to resolve the issue as quickly as possible.
Press-On Nails
For hygiene reasons, opened or used press-on nails cannot be returned or exchanged.
Wax Melts & Bath Salts
If your product arrives damaged in transit, please contact us immediately so we can assist.